Shipping policy

SHIPPING POLICY

Thank you for shopping with IVANRADO. We aim to provide a simple and reliable shipping experience for every order.

ORDER PROCESSING

Orders are typically processed within 1–3 business days.

Processing times may vary during holidays, promotional periods, periods of high order volume, product availability, or other circumstances outside our reasonable control.

You will receive an order confirmation email after placing your order. Once your order has shipped, tracking information will be provided when available.

SHIPPING WITHIN THE UNITED STATES

We currently offer FREE Standard Shipping on eligible orders within the United States.

Our standard estimated delivery timeframe is typically 5–8 business days, although delivery times may vary depending on the product, fulfillment location, carrier, and destination.

Delivery estimates are not guaranteed. Delays may occasionally occur due to shipping carriers, weather conditions, holidays, high order volumes, fulfillment circumstances, or other events outside our reasonable control.

SHIPPING LOCATIONS

Products may be stored and shipped from different fulfillment locations. If your order contains multiple items, your products may arrive in separate packages and at different times.

You will not be charged additional shipping fees solely because an order is delivered in multiple packages.

ORDER TRACKING

When tracking information is available, it will be sent to the email address provided during checkout.

Please allow some time for tracking information to become active after receiving your shipping confirmation.

INCORRECT SHIPPING INFORMATION

Customers are responsible for providing complete and accurate shipping information at checkout.

Please contact us as soon as possible if you notice an error in your shipping address. Once an order has entered processing or has been shipped, we may not be able to change or redirect the shipment.

DELIVERY ISSUES

If your tracking information shows that your package has been delivered but you cannot locate it, please check around the delivery location and with household members or neighbors before contacting us.

If you continue to experience a delivery issue, please contact us and we will assist you in reviewing the shipment.

DAMAGED OR INCORRECT ITEMS

Please inspect your order when it arrives.

If you receive an item that is damaged, defective, or incorrect, please contact us promptly and include your order number and clear photographs of the item and packaging so we can review the issue and provide an appropriate resolution.

RETURNS AND REFUNDS

For information about returns, eligibility, and refunds, please review our Return & Refund Policy.

CONTACT US

If you have questions about your order or shipping, please contact:

IVANRADO
Email: support@ivanrado.com