Refund policy

Return & Refund Policy

At IVANRADO, we want you to shop with confidence. If you are not completely satisfied with an eligible item, you may request a return within 10 calendar days of delivery.

We offer FREE return shipping on approved returns within the United States, subject to the eligibility requirements outlined below.

Return Eligibility

To qualify for a standard return:

  • Return requests must be submitted within 10 calendar days of the date the item is marked as delivered by the shipping carrier.

  • Items must be unworn, unused, and in their original condition.

  • All original tags must remain attached.

  • Original packaging should be included where applicable.

  • Items must not show signs of wear, washing, damage caused by use, or alteration.

For orders delivered in multiple packages, the return period for each eligible item begins on the date that specific item is marked as delivered.

Once your return is approved, please ship the item back within 7 calendar days of receiving your return authorization and prepaid return label, unless different instructions are provided.

Returns that do not meet these requirements may be declined, except where otherwise required by applicable law.

How to Start a Return

To request a return, please contact our customer support team at:

support@ivanrado.com

Include the following information:

  • Your order number

  • The item(s) you wish to return

  • The reason for the return

  • Clear photos if the item arrived damaged, defective, or incorrect

Our team will review your request and provide further instructions.

If your return is approved, we will email you a prepaid return shipping label and instructions for returning the item.

Please do not send any products back before receiving return authorization.

Return addresses may vary depending on the product and fulfillment location.

Free Return Shipping

IVANRADO provides free return shipping for approved returns within the United States.

Customers are not charged return shipping fees for eligible returns, including returns due to:

  • Incorrect size or fit

  • Change of mind

  • Product preference

  • Damaged or defective items

  • Incorrect items received

For approved returns, we will provide a prepaid shipping label at no additional cost to the customer.

Please use the shipping label and instructions supplied by IVANRADO.

Returns sent using an unauthorized shipping method or without prior approval may not qualify for reimbursement of independently purchased shipping costs.

We do not charge restocking fees on approved returns.

Non-Returnable & Final Sale Items

Certain products may be excluded from standard returns for hygiene, safety, or product-specific reasons.

These may include:

  • Beauty and personal care products

  • Bodysuits

  • Face masks

  • Intimates and lingerie

  • Certain jewelry

  • Certain swimwear

  • Items clearly marked Final Sale before purchase

Any applicable return restrictions will be identified on the product page or otherwise disclosed before purchase.

These exclusions do not affect rights or remedies available under applicable law, including those relating to defective or incorrectly supplied products.

Exchanges

We currently do not offer direct exchanges.

If you would like a different size, color, or item, please request a return for the eligible original product and place a new order.

Once the original item has been returned and the refund has been approved, the refund will be processed according to this policy.

Order Cancellations

Orders may be cancelled within 1 hour of being placed, provided processing or fulfillment has not already begun.

If you wish to cancel an order, please contact us as soon as possible at support@ivanrado.com.

Because orders may enter processing shortly after being placed, cancellation cannot be guaranteed, even within the 1-hour period.

Once an order has entered processing, fulfillment, or shipping, cancellation may no longer be possible.

If the item is eligible for return after delivery, our standard return policy will apply.

Refunds

Once your returned item has been received and inspected, we will notify you of the approval or rejection of your refund.

If your return is approved, we will issue your refund to your original payment method within 5 business days of approval.

After the refund has been issued, please allow up to 10 additional business days for your bank, credit card company, or payment provider to process and post the funds to your account.

Original shipping and handling charges, where applicable, are generally non-refundable unless the return results from an error on our part or otherwise required by applicable law.

Approved returns are free of return shipping charges and restocking fees.

Damaged, Defective, Missing or Incorrect Items

Please inspect your order and its packaging upon delivery.

If you receive an item that is damaged, defective, missing, or incorrect, please contact us promptly at support@ivanrado.com.

To help us investigate and resolve the issue as quickly as possible, please provide the following information whenever available:

  • Your order number

  • A description of the issue

  • Clear photos of the affected product, if available

  • Photos of the original packaging and its contents, if relevant

  • A photo of the product's size tag or label, if applicable

We recommend taking photos of any visible damage before discarding the packaging and keeping the original packaging until the issue has been reviewed, whenever possible.

Photos and unboxing videos are not mandatory. The absence of photos does not automatically disqualify a customer from receiving assistance or exercising their rights under applicable consumer protection laws.

We will review the issue and provide an appropriate resolution, which may include a replacement, refund, or another remedy as required by applicable law.

Customers will not be charged return shipping fees for approved returns involving damaged, defective, or incorrect items.

Important Return Instructions

Please do not return products to the address shown on your original package, our business contact address, or any other address without first receiving instructions from IVANRADO.

Return destinations may vary depending on the product and fulfillment location.

For approved returns, we will provide the appropriate prepaid return shipping label and instructions.

Contact Us

For questions regarding returns, refunds, cancellations, or product issues, please contact:

IVANRADO Customer Support

Email: support@ivanrado.com

Website: https://ivanrado.com

This policy does not limit or override any mandatory rights customers may have under applicable consumer protection laws.